It’s easy to be taken aback by the costs and fees associated with outsourcing your medical records retrieval but we want to show you how you’ll actually end up saving money in the long run. 

Typically, we see clients save 25%-40% on average by freeing up legal teams, in-house associates, and paralegals from the time-consuming and detail-oriented nature of medical record retrieval. Many medical record retrieval teams also hold providers to state statute cost limits. Some may even set upfront cost approval limits as well to ensure that absolute most competitive price point. 

As a reminder, the costs associated with hiring a dedicated medical records retrieval service become a business expense, and over time, the expense will actually save your team money.  It’s all we do!

We take advantage of a client portal to provide transparency, retrieval support, and seamless tracking to keep you up-to-date on the status of your documents. 

However, the most significant contributor to preventing delays is the network we’ve built over the years. We’ve spent 10+ years building relationships with providers and record custodians around the country. This massively cuts down on delays and makes the follow-up process seamless, ensuring that our clients get their medical documents on time, every time. 

Well, there’s no one-size-fits-all solution to preventing mistakes. Even through countless technological advancements in the protected health information (PHI) landscape, it’s still a human process. We know frustrating errorenous information can be, but we can help reduce them.

Here are our tips: 

• Get to know medical documentation. This means understanding how they’re structured, and where to quickly find the information you need. 
• Don’t off-hand medical record retrieval to unreliable or inexperienced team members. 
• Outsource your medical record retrieval to a team that specializes in legal solutions. 

Absolutely. The Health Insurance Portability and Accountability Act (HIPAA) was enacted to safeguard protected health information, combat fraud, abuse, or negligence issues. We always maintain strict and secure standards when dealing with sensitive documents and have processes in place to ensure we stay compliant, protecting you as well.

While HIPAA compliance is a broad and incredibly detailed system, it can be summed up in three safeguards:

• Technical safeguards refer to encryption protocols and online protections for technologies involved in the transportation or storage of medical information. 
• Physical safeguards control who has physical access to private medical information (cloud storage, servers, remote data hosting, etc.). 
• Administrative safeguards encompass risk management and assessment, training, contingency planning, and other administrative tasks related to safeguarding information. 

The right medical record retrieval solution for law firms by your side takes the guesswork out of the laundry list of HIPAA compliance associated with medical documentation. This may include:

• HIPAA Privacy Rule
• HIPAA Omnibus Rule
• HIPAA Breach Notification Rule
• HIPAA Security Rule
• HIPAA Enforcement Rule

We set you up with a dedicated project manager to answer questions, quell concerns, and provide transparency regarding the retrieval process. We specialize in medical records retrieval for legal practices and insurance agencies, which means our team members understand the unique challenges associated with your industry. This helps cut down on errors and reduces  miscommunication to create a process you can count on .

Additionally, you’ll have access to our robust documents portal. Here you can see the status of your order in real-time, allowing you to gear up for upcoming cases with confidence.